Frequently Asked Questions

One of our most popular services is bi-weekly housekeeping (every two weeks). This may be the best option if you have a large family or several pets. Weekly cleaning is a better option if you entertain often, and they may need your home to always look its best.

Our professional cleaners typically bring their own cleaning supplies and equipment. However, if you prefer us to use specific products or equipment due to allergies or preferences, please let us know in advance.

We take great care to protect your belongings. In the unlikely event that any damage occurs, we are fully insured and will work with you to resolve the issue promptly and fairly.

Customer satisfaction is our priority. If you are unhappy with the service, please contact us immediately. We will work to address your concerns and may send our team back to re-clean at no extra charge.

Yes, absolutely. We understand that you may not always be home during the cleaning appointment. We can arrange to receive your keys securely, though we do require a signed agreement regarding key handling and home access.

Please inform us of any pets, security systems, fragile items, or areas that require special attention. Let us know if there are any entry instructions or safety precautions we should be aware of.

You typically do not need to provide cleaning materials as our team brings professional-grade supplies. However, if you have specific preferences or allergen concerns, we can discuss using your preferred products. Please communicate any special requirements when booking.